Technical Support Engineer (SaaS Applications) India

This is a remote position. Support Associate | India Location: India Type: Remote Twenty5 is looking for a motivated and detail-oriented Support Associate with 35 years of experience in product support, ready to deliver exceptional service for our web application in a fully remote capacity. This role is ideal for a hands-on, technically minded professional who takes ownership of product issues end-to-end and thrives in a fast-paced, collaborative environment. The successful candidate will be the first point of contact for customers across email and phone channels, and will play a key role in maintaining and enriching our self-service knowledge base. You will work closely with internal teams to resolve product-related queries efficiently and ensure every interaction reflects Twenty5's commitment to quality service. What You'll Do Manage and resolve product support tickets across email and phone with a focus on timely, accurate, and empathetic responses Diagnose and troubleshoot product ...