Job Description
Join Martell Group in Kelowna as a full-time Technical Support Engineer. Solve intricate customer challenges involving API keys, connectivity issues, and configuration tracking.
As a Technical Support Engineer with Martell Group, your role will be to provide expert solutions for recurring customer issues. You will need 2 to 4 years of experience in a technical support or DevOps role along with robust Linux skills. Your ability to navigate through complex systems will be crucial in this position.
Key Responsibilities:
• Triage customer support tickets over approximately 10 categories
• Prioritize tickets based on customer impact
• Debug third-party billing and API issues
• Trace configuration issues through deployment
• Analyze health data for distinguishing real outages
Requirements:
• 2 to 4 years in technical support or similar field
• Strong skills in Linux command-line
• Comfortable using Docker ...
As a Technical Support Engineer with Martell Group, your role will be to provide expert solutions for recurring customer issues. You will need 2 to 4 years of experience in a technical support or DevOps role along with robust Linux skills. Your ability to navigate through complex systems will be crucial in this position.
Key Responsibilities:
• Triage customer support tickets over approximately 10 categories
• Prioritize tickets based on customer impact
• Debug third-party billing and API issues
• Trace configuration issues through deployment
• Analyze health data for distinguishing real outages
Requirements:
• 2 to 4 years in technical support or similar field
• Strong skills in Linux command-line
• Comfortable using Docker ...
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