Job Description

JOB TITLE: TECHNICAL SUPPORT ENGINEER

LOCATION: Saudi Arabia, Riyadh


ROLES AND RESPONSIBILITIES:

  • Providing technical support to Fortinet customers/Partners on Fortinet products (Viz., FortiGate and FortiProxy) through Web/CHAT based and Voice based
  • Collection and analysis of customer network information and to resolve technical issues
  • Recommending corrective actions based on gathered data and its analysis including configuration amendments
  • Running real-time phone or remote troubleshooting sessions with customers
  • Advises/educates engineers/customers within procedural guidelines to ensure a complete solution to their technical or service questions. Recreates, identifies and provides input on unique or recurring customer problems
  • Focusing on delivering a positive customer experience according to FORTINET standards and meeting the KPIs
  • Setup the test environments as necessary for replicati...

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