Technical Support Engineer

Work Setup: Onsite at the Sanctum, SM - North EDSA, QC

Type of Contract: Full time

Schedule: Training Schedule for 2 weeks: 8:00 AM–5:00 PM EST Overnight support and weekends for US hours / Manila morning

Job Summary: The Technical Support Engineer is responsible for diagnosing and resolving technical issues related to products or services. This position will use technical knowledge to identify and troubleshoot problems and provide timely and effective solutions to customers.

What does a day in the life of a Technical Support Engineer look like?

• Diagnose and troubleshoot advanced and complex technical issues reported by customers with a focus on providing accurate and timely solutions
• Develop and maintain a comprehensive understanding of our products and services
• Stay informed about industry t...