Technical Support Engineer

Qualys, a leading cybersecurity firm, is seeking an experienced Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving technical issues, provide top-tier support, and contribute to world-class assistance.

Responsibilities:

• Promptly resolve global customer and partner service requests in a highly secured environment.
• Collaborate with cross-functional teams for high customer satisfaction.
• Provide support via phone, email, and MS Teams for Product modules over the SaaS platform.
• Ensure friendly and professional customer interactions throughout the service life cycle.
• Act as the main point of contact for technical issues, collaborating directly with Development and QA teams.
• Thrive in a challenging and dynamic ...