Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are looking for an experienced Technical Support Engineer to provide advanced technical support across workplace IT, collaboration, and A/V ecosystems. The role requires strong expertise in Service Now based ITSM operations, inventory and asset management, MAC activities, and enterprise A/V solutions, with exposure to AI-driven support tools and automation within a fast-paced IT/AI organization


 How will you make an impact? 


 Incident, Problem & Request Management 

  • Act as L2/L3 supports incidents, service requests, and problems logged via ServiceNow (SNOW) or other ITSM tools. 

  • Ensure adhere...

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