Job Description

We are hiring an Operations Platform Manager to oversee the daily performance, data integrity, and process efficiency of multiple SaaS platforms for a U.S.-based health and wellness company. This role is ideal for someone who can balance technical problem-solving, analytics, and team collaboration.

Must Have's

  • 5+ years of experience in SaaS operations or platform management
  • Hands-on experience with Zendesk administration and analytics
  • Strong reporting and data visualization skills (Excel, BI tools, or SQL)
  • Proven ability to troubleshoot and maintain multiple client environments
  • Strong communication and stakeholder management skills

Nice-to-Haves / Preferred

  • Experience leading a support or platform administration team
  • Familiarity with API workflows, integrations, or Zapier automations
  • Exposure to multi-tenant SaaS or B2B marketplace environments
  • Knowledge in continuous improvem...

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