Job Description
Technical Support Engineer (Tier 2)
Location:
Remote, U.S.Based Company |
Employment Type:
Full-Time
About the Role
We are seeking a highly motivated and hands-on Technical Support Engineer (Tier 2) to join the team supporting a fast-growing, U.S.-based SaaS cybersecurity platform. This role is for a technical expert who can own complex issues end-to-end, moving beyond simple ticket forwarding to deliver comprehensive resolution. If you have solid experience troubleshooting identity systems, DNS/email configurations, and SaaS applications, we encourage you to apply.
Key Responsibilities
Advanced Technical Troubleshooting (Tier 2)
Reproduce complex bugs and validate system/application configurations.
- Analyze system logs and diagnostics to identify root causes.
Prepare and escalate fully documented issues, including reproduction steps, to Tier 3 engineering.
Identity...
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