Job Description

Description

We are looking for a motivated candidate with hands-on Fiber Optic experience who is currently in or wanting to transition to a customer-facing role and expand their knowledge of calibration and metrology. In this unique opportunity, you will gain in-depth product and Service knowledge while immediately being able to impact the success of the business. The job requires knowledge of fiber handling/fiber optics, strong organizational and planning skills, and a passion for helping customers solve complex issues within their specific customer environments.

Key Duties & Responsibilities

  • Deliver on-site and remote technical services including installations, field calibrations, and customer training.
  • Provide expert-level support via phone, email, and web to troubleshoot and resolve customer issues.
  • Manage service cases using Microsoft Dynamics and ensure timely resolution and documentation.
  • Collaborate cross-funct...

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