Job Description
Job Description
The NMSON Technical Support team, part of Global Services Delivery, serves as the expert technical interface between Nokia customers, Services Project-Delivery, and R&D. Their core responsibility involves diagnosing, reproducing, and resolving in-field NM/SON software and hardware issues, escalating complex problems or software bugs to R&D as needed. Success in this role demands a motivated self-starter with strong customer service, technical problem-solving skills, and an embrace of challenges.
How You Will Contribute And What You Will Learn
The NMSON Technical Support team, part of Global Services Delivery, serves as the expert technical interface between Nokia customers, Services Project-Delivery, and R&D. Their core responsibility involves diagnosing, reproducing, and resolving in-field NM/SON software and hardware issues, escalating complex problems or software bugs to R&D as needed. Success in this role demands a motivated self-starter with strong customer service, technical problem-solving skills, and an embrace of challenges.
How You Will Contribute And What You Will Learn
- Lead Technical Delivery. Oversee and manage the technical delivery of case-handling, including planning, execution, and automation of customer service activities.
- Resolve Complex Issues. Apply advanced analytical skills to diagnose and resolve complex customer and network problems, including multi-vendor issues and performance improvements.
- Custome...
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