Job Description
About Wisdom AI
Wisdom AI is the generative AI data analyst for the enterprise. We help organizations turn their data warehouses into conversational interfaces. Our users expect high-precision answers from our AI, and our Technical Support team ensures that the infrastructure, data connections, and prompt logic supporting those answers are flawless.
The Role
As a
Technical Support Engineer , you are the first responder for our most important customers. You won’t just be answering how-to questions; you will be debugging complex data schemas, investigating API integrations, and translating customer business logic into technical configurations.
You will live in
Slack
and
Pylon , providing real-time, white-glove support that feels like an extension of the customer’s own team.
Key Responsibilities
Slack-First Support:
Manage real-time customer interactions via dedicated Slack channels using
Pylon . You will ...
Wisdom AI is the generative AI data analyst for the enterprise. We help organizations turn their data warehouses into conversational interfaces. Our users expect high-precision answers from our AI, and our Technical Support team ensures that the infrastructure, data connections, and prompt logic supporting those answers are flawless.
The Role
As a
Technical Support Engineer , you are the first responder for our most important customers. You won’t just be answering how-to questions; you will be debugging complex data schemas, investigating API integrations, and translating customer business logic into technical configurations.
You will live in
Slack
and
Pylon , providing real-time, white-glove support that feels like an extension of the customer’s own team.
Key Responsibilities
Slack-First Support:
Manage real-time customer interactions via dedicated Slack channels using
Pylon . You will ...
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