Technical Support Engineer

Key Responsibilities

• Serve as the first-line technical support agent for OWOW customers.
• Troubleshoot and resolve issues related to our APIs, SDKs, and platform integrations.
• Liaise between customers and internal engineering teams, clearly communicating technical issues and updates.
• Take ownership of technical issues and drive them to resolution.
• Contribute to support documentation and knowledge bases to reduce friction and enable customer self-service.
• Partner with the sales and product teams to ensure smooth handoff and continued success across the customer lifecycle.
• Contribute to customer success by supporting key accounts and building long-term relationships.
• Maintain accurate records in our ticketing system and help improve support documentation.
• Support onboarding of new custom...