Job Description
About the Role:
Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.
What you'll be responsible for?
Provide support to internal / external customers while adhering to the set SLA parameters.
Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
Perform initial troubleshooting, do analysis, test service flows to resolve customer’s concerns
Collaborate / coordinate with backend teams in identifying / resolving customer issues.
Capture and document all queries / concerns via the ticketing tool / email/ calls.
Responding to customers via various communication channels and to provide timely revert / updates / notifications.
Share periodic updates and feedbacks on regular basis.
Maintain regular tracker(s) and publish reports to all stakeholders.
Ensure 100% adherence to team’s and organizational processes.
Time Management
Ticke...
Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.
What you'll be responsible for?
Provide support to internal / external customers while adhering to the set SLA parameters.
Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
Perform initial troubleshooting, do analysis, test service flows to resolve customer’s concerns
Collaborate / coordinate with backend teams in identifying / resolving customer issues.
Capture and document all queries / concerns via the ticketing tool / email/ calls.
Responding to customers via various communication channels and to provide timely revert / updates / notifications.
Share periodic updates and feedbacks on regular basis.
Maintain regular tracker(s) and publish reports to all stakeholders.
Ensure 100% adherence to team’s and organizational processes.
Time Management
Ticke...
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