Technical Support Engineer

Teleperformance is Hiring!!!!!!!!! We are excited to announce an open position for a Technical Support Engineer at Teleperformance.

About the Role

The Technical Support Engineer will possess a technical understanding of all products. Responsibilities include researching, diagnosing, troubleshooting, and resolving customer issues promptly and accurately. This role involves providing services to all process merchants and developers, following standard procedures to escalate unresolved issues to the appropriate internal departments.

Responsibilities

• Working directly with customers (developers, merchants) and internal teams on post-integration issues.
• Troubleshooting technical issues related to client code, libraries, connectivity, and networking.
• Assisting with the integration and configuration of APIs and products ac...