Technical Support Engineer

Key roles and responsibilities for this position are as follows:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal/external teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity.

Desired Skills & Experience:

• 1-3 years of experience
• Strong problem-solving skills
• Strong ability to diagnose server or network alerts, events, or issues.
• Excellent client-facing skills
• Excellent written and verbal communication skil...