Job Description

JOB TITLE: Technical Support Engineer


JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain.


QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)


CERTIFICATIONS: ITIL


EXPERIENCE: 3-5 years of experience in Monitoring


REPORTING TO: SDM - NOC


RESPONSIBILITIES (INCLUDES ALL TASKS):

  • Good understanding and experience of monitoring tool (SolarWinds, Manage Engine) and ITSM tool
  • Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
  • Understanding and report preparation based on the customer requirement.
  • Recognize, identify and prioritize incidents in accordance with customer business requirements, organiz...

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