Job Description
As a Technical Support Engineer (TSE), you will be the trusted partner that customers turn to when they need expert guidance. You’ll combine your deep technical knowledge with problem-solving and communication skills to resolve issues, accelerate development schedules, and advocate for customers within Emerson's Test & Measurement (T&M) Business Unit (formerly NI).
You’ll not only solve problems—you’ll build relationships, educate customers, and shape the future of NI products by providing feedback to our R&D and sales teams.
**In This Role, Your Responsibilities Will Be:**
+ Resolve customer technical incidents during installation, implementation, and/or maintenance of NI products and platforms.
+ Escalate complex issues to the appropriate internal teams while maintaining ownership of customer interaction.
+ Report design, reliability, or maintenance issues to R&D.
+ Identify new sales opportunities through support interactions and share insights wi...
You’ll not only solve problems—you’ll build relationships, educate customers, and shape the future of NI products by providing feedback to our R&D and sales teams.
**In This Role, Your Responsibilities Will Be:**
+ Resolve customer technical incidents during installation, implementation, and/or maintenance of NI products and platforms.
+ Escalate complex issues to the appropriate internal teams while maintaining ownership of customer interaction.
+ Report design, reliability, or maintenance issues to R&D.
+ Identify new sales opportunities through support interactions and share insights wi...
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