Job Description

As a Technical Support Engineer (TSE), you will be the trusted partner that customers turn to when they need expert guidance. You’ll combine your deep technical knowledge with problem-solving and communication skills to resolve issues, accelerate development schedules, and advocate for customers within Emerson's Test & Measurement (T&M) Business Unit (formerly NI).

You’ll not only solve problems—you’ll build relationships, educate customers, and shape the future of NI products by providing feedback to our R&D and sales teams.

In This Role, Your Responsibilities Will Be:
  • Resolve customer technical incidents during installation, implementation, and/or maintenance of NI products and platforms.
  • Escalate complex issues to the appropriate internal teams while maintaining ownership of customer interaction.
  • Report design, reliability, or maintenance issues to R&D.
  • Identify new sales opportunities through support interactions and share insights w...

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