Technical Support Engineer (m/f/d)

Deine Aufgaben

• Provide advanced technical support for the diagnosis and repair of home appliances.
• Guide customers, call center agents, and field service technicians through troubleshooting and repair solutions.
• Analyse recurring technical issues and escalate critical cases when required.
• Ensure correct understanding and application of warranty policies and procedures.
• Validate warranty cases and ensure proper implementation in internal systems and CRM platforms.
• Act as a technical interface between Service Network, Call Center, Spare Parts, and Quality teams.
• Prepare and maintain technical documentation, training materials, and guidelines.
• Provide technical leadership within the Technical Support team.
• Generate technical and operational reports using CRM data and excel.
• Provide structured feedback to internal stakeholders for product and service improvement.

Dein Profil

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