Technical Support Engineer

Your tasks

The Technical Support Engineer, working in our Mexico City office, works with ticket handling and closure of tickets, and with following-up on the monitoring of ticket fulfillment and incoming customer concerns.

The Technical Support Engineer is responsible for the whole process of following up on the resolution of tickets, responding to customer concerns, and closing tickets. In addition, the Technical Support Engineer shall support Utimaco Professional Services in meeting SLA targets and service operations KPIs, escalating issues when needed.

Important technical skills for Technical Support Engineer include technical skills in the Utimaco product lines and solutions. In addition, excellent verbal and written communication, listening and teamwork skills, high levels of customer service skills, as well as a strong problem-solving ability and ability to present technical information in a pedagogical manner are required. Travel commitment 3...