Job Description

Responsibilities:

  • Collection, analysis, and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information

Job Experience / Abilities Required

  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning
  • Strong troubleshooting and problem-solving skills
    • <>Working knowledge on Windows, UNIX, or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English and Spanish skills both written and verbal. Ability to speak Portuguese is a plus.Ability to learn Portuguese within one year!
  • Adap...

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