Technical Support Engineer

Position

Technical Support Engineer, Tier 2 and Partner Support - Mexico

Location: Mexico City Metropolitan Area

Responsibilities

• Collection, analysis, and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and initial analysis of packet trace information

Qualifications and Experience

• Experience in a technical support role in a networking/security company or equivalent education
• Strong understanding of TCP/IP, routing protocols, L2/L3 switches
• Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti‑Spam, virus scanning
• Strong troubleshooting and problem‑solving skills
• Working knowledge of Windows, UNIX, or Linux
• Previous call center experience, preferably supporting data networking products and/or security products, is desirable
• Strong Englis...