Job Description

Direct message the job poster from MFS Talento Humano

Talent Acquisition | IT Recruiter and Headhunting | People Experience | Connecting Talent around the

We are looking for a Technical Support Engineer , for a multinational company, with presence in 14 countries throughout America, trajectory in the Telecommunications & IT sector and the best work team.

Key Responsibilities:

  • Incident resolution according to established SLAs.
  • Root cause analysis of product issues.
  • Customer case handling (end customers and internal)
  • Provide leadership during customer escalations and emergencies.
  • Analysis of logs, metrics, pcap files, and customer scenarios.
  • Reproducing and fixing product issues.
  • Coordination with R&D teams to develop solutions.
  • Conducting Baseline Verification Tests (BVT)
  • Maintenance of product support processes.
  • Clear documentation o...

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