Job Description

At AlgoSec, What you do matters 

Over 2,200 of the world's leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.  

Join our global team, securing application connectivity, anywhere.  

We are hiring a Technical Support Engineer for a leading support position based in Mexico.

Reporting to: Team Leader, Americas Support 

Location: Mexico (Home Office) 

Consultant 

Responsibilities: 

  • Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting. 
  • Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization. 
  • Introducing support methodologies, tools and more. 
  • Working in tight integration with the global support teams as well as with AlgoSe...

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