Job Description

As a Staff Technical Support Specialist, you will be involved in:

  • Troubleshooting Fortinet’s Endpoint Solutions EMS/EDR.
  • Act as an escalation point for high profile cases and customers including proper management of the case until case closure.
  • Collection, analysis and change recommendations of configuration information.
  • Recommend corrective actions based on analysis.
  • Provide Customer education where needed due to gaps in networking, product knowledge etc.
  • Evolve into a subject matter expert on endpoint security, including other Fortinet security fabric solutions such as FortiClient and FortiAnalyzer.
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
  • Remain up to date on security trends, especially surrounding the endpoint market, evolving zero...

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