Job Description
Technical Support Engineers at Kwan provide multiple channels of technical assistance to help ensure our Client's customers are securely and properly using their Identity Management security platform.
We are looking for either a junior person with strong potential or an experienced A+ team member.
- Technical support for customers purchasing and using the clients' products.
- English speaking and can demonstrate the equivalent of CERF B1 (Intermediate Level)
- Comfortable with office hours and able to adjust occasionally for customer convenience.
- Assist in the design of technical solutions for customers based on Venafi and partner products and technology.
- Work closely with other field teams to ensure cohesive product and service solutions.
- Proactively communicate customer problems and record all customer interactions in our CRM system.
- Assist the Customer in performing the installation and customization of the Client's products in the customer's environm...
We are looking for either a junior person with strong potential or an experienced A+ team member.
- Technical support for customers purchasing and using the clients' products.
- English speaking and can demonstrate the equivalent of CERF B1 (Intermediate Level)
- Comfortable with office hours and able to adjust occasionally for customer convenience.
- Assist in the design of technical solutions for customers based on Venafi and partner products and technology.
- Work closely with other field teams to ensure cohesive product and service solutions.
- Proactively communicate customer problems and record all customer interactions in our CRM system.
- Assist the Customer in performing the installation and customization of the Client's products in the customer's environm...
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