Technical Support Engineer

Location:
Remote (Philippines)

Shift:
US Time (Graveyard/Night Shift)

Unit:
The Grid // Technical Support

The Blueprint

Lumen Partners is architecting the frontline infrastructure for a
US-based Cybersecurity Leader
in the security awareness training sector. They are building the human firewall against cyber threats.

This is an urgent deployment.
We do not need a ticket-passer; we need a
Technical Client Partner
who is ready to parachute in and make an impact on
Day 1
. We are deploying a Technical Support Engineer who operates at the intersection of
High-Touch Service
and
Email Deliverability Assurance
. You will handle the daily support queue with speed and empathy while serving as the primary subject matter expert for preventing emails from landing in spam.

The Signal (Role Summary)

You are the escalation point who isn't afraid to get in the trenches. You will fluidly switch between
Queu...