Job Description
Job description:
Job Title: Technical Support Engineer
Location: Onsite in Manila
Employment Type: Contract
About the Role:
We are looking for a skilled Technical Support Engineer to join our team and provide top-notch support to our enterprise customers. The ideal candidate will have a strong background in networking, Linux systems, and experience troubleshooting issues in virtualized and cloud environments. This role involves monitoring support cases, resolving technical issues, and collaborating with internal teams to ensure customer satisfaction.
Key Responsibilities:
Monitor, triage, and manage incoming support cases via a shared queue.
Prioritize and resolve quick-win issues to meet response and resolution SLAs.
Identify and escalate Severity 1 cases following established protocols.
Maintain clear, structured documentation of backlog cases.
Participate in weekend/on-call support as per rotation schedule.
Troubleshoot technical issues related to...
Job Title: Technical Support Engineer
Location: Onsite in Manila
Employment Type: Contract
About the Role:
We are looking for a skilled Technical Support Engineer to join our team and provide top-notch support to our enterprise customers. The ideal candidate will have a strong background in networking, Linux systems, and experience troubleshooting issues in virtualized and cloud environments. This role involves monitoring support cases, resolving technical issues, and collaborating with internal teams to ensure customer satisfaction.
Key Responsibilities:
Monitor, triage, and manage incoming support cases via a shared queue.
Prioritize and resolve quick-win issues to meet response and resolution SLAs.
Identify and escalate Severity 1 cases following established protocols.
Maintain clear, structured documentation of backlog cases.
Participate in weekend/on-call support as per rotation schedule.
Troubleshoot technical issues related to...
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