Technical Support Engineer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Technical Support Engineer is a technical expert responsible for resolving moderate to complex customer issues within a skill-based routing model. This role manages support cases across Five9's core services, integrations, and platform components, including CRM, VCC, Studio, APIs, and telephony. TSEs are expected to demonstrate strong diagnostic skills, technical independence, and effective cross-functional collaboration to ensure timely, high-quality outcomes. They handle cases requiring in-depth troubleshooting, system simulation, and root ...