Technical Support Engineer

Job Description

Project Description:

The Application Operation support engineer in the Delivery organization is an important role making sure critical applications used by the customer is up and running to cater to business requirements. Bringing together the competencies in the areas of incident, change, problem, capacity and performance and configuration management and specifically owning the availability assessment. Focusing ultimately on the availability of our services and presenting the team's performance to the supported accounts.

Responsibilities:

Responsible for Technical Content of the Incident Management Services:

• Build strong working relationship with Technical Supervisor, Customer Service Agent and tower support and technology teams.

• Good awareness of the customers business and in-depth knowledge of the customer's environment and support processes.

• Complying with the ITSM & SLA standards by observing th...