Job Description
Description
- Troubleshoot and resolve technical issues related to hardware, software, and network systems.
- Provide technical support through various channels including phone, email, and chat.
- Assist in the installation, configuration, and maintenance of server and storage systems.
- Conduct training sessions and technical presentations for clients and internal teams.
- Document support processes and maintain records of customer interactions and technical issues.
Requirements
- Educational Qualifications: Bachelors degree in Computer Science, Information Technology, or related field.
- Experience Level: 02 years of relevant experience in technical support or IT roles.
- Skills and Competencies: Proficiency in Windows Server OS, Linux, and virtualization technologies such as VMware, HyperV, Redhat Virtualization, Sangfor, Huawei DCS, etc.
- Skills and Competencies: Strong knowle...
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