Job Description
MUST BE RESIDING WITHIN METRO MANILA
Work Setup: Hybrid
Location: Western Bicutan, Taguig City
Employment Type: Full-time
Work Schedule: Shifting, 24/7 support
Pay Range: ₱35,000 – ₱40,000
Job Description
We are currently looking for a dedicated and experienced Senior Technical Support
Engineer to join our team, playing a vital role in providing advanced technical
support and ensuring a high level of customer satisfaction.
Responsibilities
Technical Expertise - develop and maintain in-depth knowledge of our products and systems, becoming the go-to expert for technical inquiries.
Issue Diagnosis and Resolution - utilize expertise in reading and understanding logs and even code to identify and resolve complex technical issues.
Escalation and Collaboration - escalate technical issues to developers and QA teams when necessary, ensuring effective resolution and communication.
Ticket Management - efficiently manage and track customer issues using our...
Work Setup: Hybrid
Location: Western Bicutan, Taguig City
Employment Type: Full-time
Work Schedule: Shifting, 24/7 support
Pay Range: ₱35,000 – ₱40,000
Job Description
We are currently looking for a dedicated and experienced Senior Technical Support
Engineer to join our team, playing a vital role in providing advanced technical
support and ensuring a high level of customer satisfaction.
Responsibilities
Technical Expertise - develop and maintain in-depth knowledge of our products and systems, becoming the go-to expert for technical inquiries.
Issue Diagnosis and Resolution - utilize expertise in reading and understanding logs and even code to identify and resolve complex technical issues.
Escalation and Collaboration - escalate technical issues to developers and QA teams when necessary, ensuring effective resolution and communication.
Ticket Management - efficiently manage and track customer issues using our...
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