Job Description

Role Responsibilities

  • Provide deep, analytical troubleshooting for complex tech issues, within defined SLA.
  • Work closely with Internal operations /content team to provide resolution to escalated tickets.
  • Review and escalate bugs and defects, collaborating with development teams to support resolutions.
  • Maintain strong customer rapport and excellent, timely communication.
  • Contribute to documentation to build Coates knowledge base.
  • Proactively stay up to date with all the latest technologies concerning Coates products and the underlying technologies
  • Test and maintain Hardware devices (basic assembly, SSD, and RAM replacement), OS/software installation, manufacturer warranty application, etc.
  • Develop manuals and knowledge articles for internal/external use.
  • Participate and contribute in process improvement discussions.
  • Perform network troubleshooting to make sure all HW is up to date...

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