Job Description

Job Description

In this position the engineer will apply advanced systems level technical expertise to resolve highly complex systems level customer issues. The customer issues which may be received by Support Centers through automated dial-homes, voice initiated technical calls from Tintri Customers, Customer Engineers, or remote maintenance calls and Web Support Calls. In this position the engineer will be required to use independent judgment to accomplish objectives and work closely with engineering and other technical business units to increase knowledge and resolve customer issues. As part of a 24*7*365 organization shift work, holidays and on-call responsibilities may be required.

Responsibilities:

Responsibilities for this role include but are not limited to:

  • Always take care of the customer. Customer Satisfaction is job #1.
  • Applies advanced technical expertise using standard operating and diagnostic prot...

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