Technical Support Engineer

About Us

Persivia / Soliton Technologies is a global leader in AI-driven population health, chronic care management, clinical quality and real-time healthcare intelligence, with operations in Boston, Riyadh and Lahore. Our AI platform powers national-scale health transformation initiatives, real-time clinical decision support, VBC performance and digital-first care delivery.

Job Description

We are seeking Technical Support Engineers who will help support our customer base as well as our development team. This is a position where you are responsible for taking customer issues and triage them; you will also be working with our software engineering team to troubleshoot and resolve the issues, if required.

Responsibilities

• Troubleshoot problems reported by customers and help solve technical issues.
• Answer questions from customers as well as prospective customers about the features and capabilities of our solutions.
• Devel...