Technical Support Engineer

About Supy

Supy is a global B2B SaaS platform serving the food & beverage and hospitality industry. We're rapidly expanding from our base in Australia/New Zealand across Asia, Middle East, Europe, UK, and into the US market in 2026. Our platform helps restaurants, hotels, and hospitality businesses manage their supply chain operations at scale.

The Role

We're looking for a strong L2 Technical Support Engineer who can bridge the gap between our L1 customer support team and our engineering organization. You'll be the technical firefighter who keeps our customers operational during critical incidents, diagnosing complex issues, implementing temporary fixes, and ensuring smooth handoffs to engineering when deeper fixes are needed.

This role requires genuine technical depth - you'll have production database access, run scripts to patch data, analyze system logs and traces, and sometimes fix bugs directly. You're not just triaging tickets; you're solving real t...