Job Description

We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.

Key Responsibilities:

  • SLA Management:Monitor and manage SLA compliance across all technical support contracts.
  • Track performance metrics and generate regular reports on SLA adherence.
  • Identify and escalate SLA breaches, and coordinate resolution efforts.
  • Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.
  • Troubleshoot hardware, software, and network issues.
  • Collaborate with internal teams to resolve complex technical problems.
  • Client Communication:Serve as the primary point of contact for SL...

Ready to Apply?

Take the next step in your AI career. Submit your application to MTP (Mayfair Technology Partners) today.

Submit Application