Job Description

.

Designation: Technical Support Engineer - L2

Experience : 10 - 15 Years


Location : Bangalore


Roles and Responsibilities:

  • Hiring and Training: Recruit, onboarding , and provide comprehensive training for support staff.

  • Performance Management: Set performance goals, monitor individual and team performance, and provide coaching and feedback.

  • Employee Development: Motivate and mentor team members to foster a high-performing and skilled support.

  • Scheduling and Resources: Manage staff scheduling and resources and arive at Shift schedule.

  • Oversee Daily Operations: Ensure the efficient and timely handling of customer inquiries and issues.

  • Customer Satisfaction: Implement strategies to improve and ensure high-quality support services, enhancing the overall customer experience.

    • Must Have Skills:

  • Extensive knowledge of serialization at a...

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