Job Description

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Designation: Technical Support Engineer - L2

Experience : 10 - 15 Years

Location : Bangalore

Roles and Responsibilities:

  • Hiring and Training: Recruit, onboarding , and provide comprehensive training for support staff.
  • Performance Management: Set performance goals, monitor individual and team performance, and provide coaching and feedback.
  • Employee Development: Motivate and mentor team members to foster a high-performing and skilled support.
  • Scheduling and Resources: Manage staff scheduling and resources and arive at Shift schedule.
  • Oversee Daily Operations: Ensure the efficient and timely handling of customer inquiries and issues.
  • Customer Satisfaction: Implement strategies to improve and ensure high-quality support services, enhancing the overall customer experience.

    • Must Have Skills:

  • Extensive knowledge of serialization at all l...

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