Job Description

Technical Support Engineer

What can you expect in this role:

Key Responsibilities

As a Technical Support Engineer, you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem‑solving, you’ll play a pivotal role in keeping businesses running smoothly and securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer‑first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast‑paced environment, we want to speak with you.

Required Qualifications

  • Good knowledge of major Windows operating systems
  • Strong understanding of Network stack – TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig,...

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