Technical Support Engineer

About the role

We are seeking a dedicated and customer-focused Technical Support Engineer to join our dynamic team at SWIFT TECH SOLUTIONS SDN. BHD. in Kuala Lumpur. In this full-time role, you will be responsible for delivering high-quality technical support and troubleshooting assistance to our valued customers, ensuring a seamless and positive experience with our products and services.

What you'll be doing

• Respond to customer inquiries and troubleshoot technical issues in a timely and efficient manner
• Diagnose and resolve hardware, software, and connectivity problems
• Provide step-by-step guidance to assist customers in resolving their issues
• Maintain detailed records of customer interactions and resolutions
• Continuously expand your technical knowledge to stay up-to-date with the latest industry trends and technologies
• Work closely with Level 2 (L2) Engineers (Network and/or System Engineers) to ensure timely r...