Technical Support Engineer

Provide L2 technical and systems support, promptly addressing integration issues reported by clients or teams, and proactively diagnosing and resolving challenges to ensure seamless functionality.

Ensure a high level of technical competence in system integration, technical specifications, and systems support, consistently meeting SLA/KPI and quality targets.

Manage incidents through their lifecycle, prioritising and closing multiple tasks within deadlines while ensuring client satisfaction with resolutions.

Escalate complex issues to L3 and diligently follow up with the respective team until ticket closure.

Participate in new product training and share new product information and knowledge with the team.

Requirements

• Bachelors Degree in Computer Science, Information System or equivalent.
• 3 years of experience in Systems Support / Technical Support roles.
• Willing to work on shifts for 24x7 support as requi...