Job Description
Seeking a Technical Support Engineer to join our global technical support organization offering 24/7 support for our customers around the world. This is a very dynamic role where you will provide technical product expertise and excellent customer experience around Splunk's core platform, and participate in ongoing projects around tools, knowledge management, our growing marketplace of solutions, and more. Our team operates on a 7-day global coverage model, and as a result, our support engineers are occasionally asked to work on weekends.
Responsibilities:
Provide outstanding service and technical support to Splunk customers and maintain positive customer relationships
Take ownership of resolving customer problems while ensuring an outstanding customer experience
Champion our customers throughout the entire support case journey
Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our core platform
Troubleshoot techni...
Responsibilities:
Provide outstanding service and technical support to Splunk customers and maintain positive customer relationships
Take ownership of resolving customer problems while ensuring an outstanding customer experience
Champion our customers throughout the entire support case journey
Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our core platform
Troubleshoot techni...
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