Technical Support Engineer

About the job Technical Support Engineer

We are seeking a Technical Support Engineer to join our client's dynamic team. This is a hybrid position based in Kuala Lumpur, you will required to go to the office 2-3 days a week.

Key Responsibilities:

• Provide technical support and regular updates via phone, email, or message to clients.
• Keep track of all customer interactions and update case details in the Jira ticketing system.
• Set up log monitoring and investigate when the alarm is triggered.
• Collect data from logs or databases for reporting and statistical analysis.
• Compile information from various sources, such as logs and dashboards.
• Escalate unresolved cases to the Product Development Team.
• Assist internal stakeholders with regular operation work.
• Optimise and improve technical support operations in collaboration with Presales, Operations, and Customer Success.
• Docu...