Technical Support Engineer

As a member of the DPrime Technical Support team, you will focus on the core operation and management of the MT4/MT5 trading systems. This role requires in‑depth proficiency in configuring the Admin and Manager platforms, as well as the ability to quickly locate and resolve trading failures, connection anomalies, and system performance issues through server log analysis.

Key Responsibilities

• Platform Management: Handle daily operations of the MT4/MT5 Admin and Manager platforms, including account management, group configuration, order compression & archiving, and adjustments of plug‑ins or trading parameters.
• Server Log Analysis: Proficiently retrieve and analyze MT4/MT5 server logs and client logs to diagnose root causes of order‑execution failures, quote delays, or login anomalies.
• Troubleshooting & Diagnosis: Conduct technical investigation into typical errors such as “Invalid Account,” “Off Quotes,” and “No C...