Job Description

Job Description

Duties Overview:

Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.


What you will do in this role:

  • Be a Customer Advocate providing support to users/administrators of our platform

  • Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations

  • Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected beh...

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