Technical Support Engineer

Company Details

NextBillion.ai is a first-ever decentralised, customizable, and tailored map stack focused on the transportation/logistics industry. NextBillion.ai helps solve highly complex

transportation and operational challenges. Every customer, use case, geography is different, and NextBillion.ai is able to integrate these differences directly into their

mapping environment. Nextbillion.ai was founded in January 2020 by Ajay Bulusu, Chief Product Officer Gaurav Bubna and CTO Shaolin Zheng. They were formerly part of the map team at Grab, a multinational ride-hailing and food delivery company.

Roles and Responsibilities:

Provide support to customers via phone and email leveraging internal resources.

Triage and troubleshoot cases coming in from customers.

Document all customer requests, contact information and support issues in the

ticketing system.

Prioritise and m...