Job Description

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Designation:Tech Support Engineer-L1


Education: B.E/B.Tech/BCA/MCA/BSC/MSC/B.com


Experience: 2-5 Yrs


Location: Bangalore


Role & Responsibilities:


This role is a customer-facing position that supports the companys mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through Voice - Tech Support process.


Your Key Responsibilities:

  • Actively participates in support of incoming calls 

  • Continuously demonstrates a truly empathetic concern for customer issues

  • Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers.

  • Quickly identifies escalations and creates expectation alignment with customers

  • Documents issue details, troubleshooting steps, and resolutions with pinpoint level d...

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