Job Description
Seek a rewarding role as a Technical Support Engineer II at Opti9, specializing in virtualization and cloud solutions. Work with clients to provide exceptional support and resolve complex technical challenges.
As part of Opti9’s skilled support team, you'll address day-to-day client issues across various platforms, focusing on Veeam and Microsoft technologies. This position offers a chance to grow your skills while ensuring clients receive the highest level of service. Mentorship and process enhancement will also be part of your contributions.
Key Responsibilities:
• Communicate effectively with clients for issue resolution
• Troubleshoot client environments involving cloud and virtualization
• Offer occasional onsite support to clients in Ottawa
• Manage support tickets based on urgency and priority
• Collaborate with teams to enhance internal processes
Requirements:
• 3+ years of experience with cloud and technical support
• In-depth knowledge of network...
As part of Opti9’s skilled support team, you'll address day-to-day client issues across various platforms, focusing on Veeam and Microsoft technologies. This position offers a chance to grow your skills while ensuring clients receive the highest level of service. Mentorship and process enhancement will also be part of your contributions.
Key Responsibilities:
• Communicate effectively with clients for issue resolution
• Troubleshoot client environments involving cloud and virtualization
• Offer occasional onsite support to clients in Ottawa
• Manage support tickets based on urgency and priority
• Collaborate with teams to enhance internal processes
Requirements:
• 3+ years of experience with cloud and technical support
• In-depth knowledge of network...
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