Job Description

Description

The Technical Support Engineer is primarily responsible for delivering high quality experience to end users using excellent technical and communication skills. As a Sprinklr Technical Support Engineer, you will interact directly with our customers to resolve support issues. Support Engineers will be required to be on-call on a regular basis throughout the year 24/7 rotational.

As a Technical Support Engineer, you will be:

  • Troubleshoot issues and provide efficient and prompt resolution to customers within timelines.
  • Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
  • Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
  • Assume responsibility for developing detailed knowledge about specific products.
  • Ensure internal knowledge reference pages are updated

    • Required Skills:

    <...

    Ready to Apply?

    Take the next step in your AI career. Submit your application to Sprinklr today.

    Submit Application